Where to send things back

REQUEST RETURN INSTRUCTIONS FIRST

Do not mail an item back without first contacting Break 2 and receiving return authorization. Include your order number, the item involved, and the reason for the return.

Because Printful merchandise and physical music releases are fulfilled from different locations, there is no single return address for every Break 2 Shop order. Once your request is reviewed, we will tell you whether a return is required and provide the correct return instructions.

PRINTFUL MERCHANDISE

Do not return Printful merchandise to Break 2 or to the return address printed on the original package unless we specifically instruct you to do so.

For damaged, defective, misprinted, or incorrect merchandise, send Break 2 clear photographs of the item and packaging within 30 days of delivery. In most approved cases, the issue can be resolved with a replacement or refund without requiring you to mail the item back.

PHYSICAL MUSIC RELEASES

Approved returns of CDs, vinyl records, and other physical music releases must be sent to the address provided by Break 2 when the return is authorized. Do not send physical media to a Printful facility.

The returned item must include or clearly reference the order number so we can identify and process it. Unless the return results from a damaged, defective, or incorrect item, the customer is responsible for return shipping.

UNAUTHORIZED OR MISDIRECTED RETURNS

Break 2 is not responsible for items mailed without authorization, sent to an incorrect address, or returned to the address shown on a shipping label without instructions from us. Unauthorized or misdirected returns may not be recoverable or eligible for a refund.

For your protection, use a trackable shipping service and retain the shipping receipt until the return and any related refund have been completed.