Shop policies

Most Break 2 merchandise—including apparel, accessories, drinkware, bags, and footwear—is made to order and fulfilled by our production partner, Printful. Physical media, including CDs, vinyl records, and other music releases, is packaged and shipped separately by Break 2.

ORDER PROCESSING AND DELIVERY

Printful merchandise typically requires 2–5 business days for production before shipping. Certain products, high-volume periods, or unexpected production delays may require additional time. The estimated delivery date shown during checkout includes both production and shipping time and is an estimate, not a guaranteed delivery date.

Physical music releases are shipped directly by Break 2. Applicable processing and estimated delivery information will be displayed during checkout or provided with your order confirmation.

SEPARATE SHIPMENTS

If your order contains both Printful merchandise and physical media, your items will arrive in separate packages. Merchandise may also be divided into multiple shipments when items are produced at different fulfillment facilities. You may receive more than one shipping confirmation and tracking number, and packages may arrive on different days. Separate delivery does not mean that part of your order is missing.

SHIPPING COSTS

Shipping charges are calculated during checkout based on the products ordered, package size, shipping destination, and available delivery method. Because Printful merchandise and Break 2 physical media are fulfilled separately, separate shipping charges may apply to each portion of a mixed order.

TRACKING

When tracking is available, you will receive a shipping confirmation after each package leaves its fulfillment location. Tracking information may take up to 48 hours to begin showing movement after a shipping label is created.

ADDRESS ACCURACY

Please review your shipping address carefully before placing your order. Break 2 is not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address supplied by the customer. If you notice an error, contact Break 2 immediately. We will try to help, but address changes cannot be guaranteed once an order has entered production or shipped.

INTERNATIONAL ORDERS

International delivery times vary by destination and may be affected by customs processing. Customers are responsible for any import duties, taxes, customs charges, or carrier fees imposed by the destination country unless those charges were expressly collected during checkout. Break 2 cannot control or guarantee customs-processing times.

DELAYS AND LOST PACKAGES

Carrier delays, severe weather, customs processing, holidays, and other circumstances outside our control may affect delivery. If your package has not arrived by its estimated delivery date, review the tracking information and allow a few additional business days for delivery. If tracking does not update or the package appears to be lost, contact Break 2 promptly so we can investigate with the fulfillment provider or shipping carrier.

A package marked “delivered” by the carrier should first be checked with household members, neighbors, the delivery location, and the carrier. Break 2 will assist where possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided with the order.

CANCELLATION REQUESTS

If you need to cancel an order, contact Break 2 as soon as possible and include your order number. We will make every reasonable effort to stop the order, but submitting a cancellation request does not guarantee that the order can be canceled.

PRINTFUL MERCHANDISE

Most Break 2 merchandise is made to order by Printful. A merchandise item may be canceled for a full refund only if Printful has not started fulfillment.

Once an item enters production, it cannot be canceled, changed, or refunded because it is being made specifically for your order. Production may begin shortly after checkout, so please verify the product, size, color, quantity, and shipping address before submitting your order.

PHYSICAL MUSIC RELEASES

CDs, vinyl records, and other physical music releases may be canceled for a full refund if Break 2 receives and processes the request before the order has been packed or shipped. Once packing or shipping begins, cancellation is no longer available.

MIXED ORDERS

If an order contains both Printful merchandise and physical music releases, we may be able to cancel only the portion that has not entered production, packing, or shipping. Any eligible refund will apply only to the successfully canceled items and their associated shipping charges.

REFUNDS FOR CANCELED ORDERS

When cancellation is confirmed, the refund will be issued to the original payment method. Processing times vary by bank or payment provider. An order is not considered canceled until Break 2 sends confirmation that the cancellation was successful.

Orders that can no longer be canceled may still qualify for assistance if an item arrives damaged, defective, misprinted, or incorrect. Those situations are covered by our return and refund policy.

PRINTFUL MERCHANDISE

Most Break 2 merchandise is made to order specifically for each customer. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, an incorrectly selected color, or a change of mind.

Please review all product descriptions and size guides carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your merchandise arrives damaged, defective, misprinted, or different from what you ordered, contact Break 2 within 30 days of delivery. Include your order number, a description of the problem, and clear photographs showing the entire item and the affected area.

After the issue is reviewed and approved, we will arrange a replacement or refund at no additional cost. You generally will not need to return a defective Printful item unless we provide specific instructions.

PHYSICAL MUSIC RELEASES

Unopened CDs, vinyl records, and other physical music releases may be returned within 30 days of delivery. Items must be unused, unopened, and in their original condition and packaging.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Opened physical media cannot be returned unless it is defective. If a CD or vinyl record arrives damaged or will not play properly, contact Break 2 within 30 days of delivery with your order number and photographs of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

RETURN AUTHORIZATION

Contact Break 2 before mailing any return. Returns sent without prior authorization may not be accepted. Do not send Printful merchandise directly to the return address shown on the package unless Break 2 specifically instructs you to do so.

REFUNDS

Approved refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to post the credit. Break 2 is not responsible for items lost or damaged while being returned by the customer, so tracked shipping is recommended.

This policy does not limit any rights available to customers under applicable law.

WHEN REFUNDS ARE AVAILABLE

A refund may be approved when:

An eligible order is successfully canceled before production, packing, or shipping begins.

An item arrives damaged, defective, misprinted, or different from what was ordered.

A shipment is confirmed lost in transit.

An unopened physical music release is returned in accordance with our return policy.

All refund requests are reviewed before approval. Break 2 may require an order number, photographs, packaging images, tracking information, or other details needed to verify the claim.

PRINTFUL MERCHANDISE

Because Printful merchandise is made to order, refunds are not available for buyer’s remorse, ordering the wrong size or color, or changing your mind after production begins.

If merchandise arrives damaged, defective, misprinted, or incorrect, contact Break 2 within 30 days of delivery. Once the claim is verified, Break 2 may issue a refund or provide a replacement at no additional cost.

PHYSICAL MUSIC RELEASES

Unopened CDs, vinyl records, and other physical music releases may qualify for a refund when returned within 30 days of delivery in their original, unused condition and packaging.

Opened physical media is not refundable unless it is defective. Return shipping and original shipping charges are not refundable when a return results from buyer preference or a change of mind.

SHIPPING CHARGES

Original shipping charges are refundable only when the entire order is canceled before fulfillment or when the refund results from a Break 2, Printful, or fulfillment error. Additional shipping costs caused by an incorrect or incomplete customer-provided address are not refundable.

HOW REFUNDS ARE ISSUED

Approved refunds are issued to the original payment method. Break 2 does not provide cash refunds, store credits in place of a refund without your agreement, or refunds to a different payment method.

After a refund is issued, your bank or payment provider may require additional business days to post the credit to your account. Break 2 cannot control financial-institution processing times.

PARTIAL REFUNDS

For mixed or multi-item orders, a refund may apply only to the canceled, returned, damaged, defective, missing, or incorrect item. Items that were properly produced and delivered remain chargeable.

A refund is not final until Break 2 confirms that it has been approved and issued. This policy does not limit any rights available under applicable law.

CONTACTING BREAK 2

For help with a Break 2 Shop order, use the Message Break 2 option in the Connect section of the app. Let us know that your message concerns a shop order and include your order number.

Please contact Break 2 directly rather than contacting Printful. Even when Printful produces or ships an item, Break 2 is your point of contact and will coordinate with the fulfillment provider when necessary.

WHAT TO INCLUDE

To help us respond quickly, please provide:

Your order number.

The email address used to place the order.

The name of the affected product.

A clear description of the question or problem.

Photographs of the item, packaging, and shipping label if the product arrived damaged, defective, misprinted, or incorrect.

Any relevant tracking information.

Do not include payment-card numbers, passwords, or other sensitive account information in your message.

DAMAGED OR INCORRECT ITEMS

Report damaged, defective, misprinted, or incorrect items within 30 days of delivery. Keep the item and all original packaging until the issue has been reviewed. We may request additional photographs or information before approving a replacement or refund.

DELIVERY PROBLEMS

If an order is delayed, first review the tracking link in your shipping-confirmation message. Tracking may take up to 48 hours to begin showing movement after a label is created.

If tracking has stopped updating, the estimated delivery date has passed, or the package appears to be lost, contact Break 2 with your order and tracking details.

If tracking shows “delivered” but you cannot locate the package, check with household members, neighbors, your building or mailroom, and the shipping carrier before contacting us.

CHANGES AND CANCELLATIONS

Contact Break 2 immediately if you need to correct an order or request a cancellation. We will try to help, but changes and cancellations cannot be guaranteed once production, packing, or shipping begins.

RESPONSE TIMES

We aim to respond to shop-support requests within two business days. Complex fulfillment or carrier investigations may take longer, but we will keep you informed while the issue is being reviewed.

PRINTFUL MERCHANDISE

Most Break 2 merchandise is made especially for you after your order is placed. Production generally takes 2–5 business days. Standard shipping within the United States typically takes an additional 3–8 business days after production is complete.

Most customers should receive their merchandise within approximately 7–13 business days of placing an order. Specialty products, large orders, holidays, and periods of high demand may require additional production time.

PHYSICAL MUSIC RELEASES

CDs, vinyl records, and other physical music releases are packaged and shipped directly by Break 2. These orders are generally processed within 2–3 business days and typically arrive within 5–10 business days after the order is placed.

MIXED ORDERS

Merchandise and physical music releases are fulfilled separately. If your order contains both, the items will arrive in separate packages and may be delivered on different days.

INTERNATIONAL DELIVERY

International orders take longer and delivery times vary by destination, carrier, and customs processing. Any delivery estimate provided at checkout is an estimate and does not include unexpected customs or carrier delays.

BUSINESS DAYS AND ESTIMATES

Business days do not include weekends or holidays. All production and delivery timeframes are estimates rather than guaranteed arrival dates. Tracking information will be sent when available so you can follow each shipment.

MADE ESPECIALLY FOR YOU

Most Break 2 merchandise—including apparel, hats, drinkware, bags, footwear, accessories, and wall art—is printed, embroidered, or otherwise produced only after your order is placed.

Our production partner, Printful, creates and ships these products on demand. This approach allows Break 2 to offer a wider selection while reducing unnecessary inventory and product waste.

PRODUCTION TIME

Because each item must be produced before it can ship, printed-to-order merchandise is not available for immediate shipment. Production generally takes 2–5 business days, although certain specialty products and high-volume periods may require additional time.

Production time is separate from shipping time. The estimated delivery date shown during checkout includes both production and shipping estimates.

CHANGES AND CANCELLATIONS

Production may begin shortly after an order is submitted. Once fulfillment begins, the product, size, color, design, and quantity cannot be changed, and the item cannot be canceled.

Please review your order carefully before completing checkout. If you notice an error after ordering, contact Break 2 immediately. We will try to help if production has not started, but changes and cancellations are not guaranteed.

RETURNS AND EXCHANGES

Because printed-to-order products are made specifically for each customer, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, an incorrectly selected color, or a change of mind.

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact Break 2 within 30 days of delivery. We will review the issue and arrange an appropriate replacement or refund when the claim is approved.

PRODUCT APPEARANCE

Colors and product details may appear slightly different in person due to screen settings, production methods, materials, and normal manufacturing variations. Minor differences that do not represent a defect are not considered production errors.

PHYSICAL MUSIC RELEASES

CDs, vinyl records, and other physical music releases are not printed to order by Printful. They are maintained and shipped separately by Break 2 and are covered by our physical-media shipping and return terms.

REQUEST RETURN INSTRUCTIONS FIRST

Do not mail an item back without first contacting Break 2 and receiving return authorization. Include your order number, the item involved, and the reason for the return.

Because Printful merchandise and physical music releases are fulfilled from different locations, there is no single return address for every Break 2 Shop order. Once your request is reviewed, we will tell you whether a return is required and provide the correct return instructions.

PRINTFUL MERCHANDISE

Do not return Printful merchandise to Break 2 or to the return address printed on the original package unless we specifically instruct you to do so.

For damaged, defective, misprinted, or incorrect merchandise, send Break 2 clear photographs of the item and packaging within 30 days of delivery. In most approved cases, the issue can be resolved with a replacement or refund without requiring you to mail the item back.

PHYSICAL MUSIC RELEASES

Approved returns of CDs, vinyl records, and other physical music releases must be sent to the address provided by Break 2 when the return is authorized. Do not send physical media to a Printful facility.

The returned item must include or clearly reference the order number so we can identify and process it. Unless the return results from a damaged, defective, or incorrect item, the customer is responsible for return shipping.

UNAUTHORIZED OR MISDIRECTED RETURNS

Break 2 is not responsible for items mailed without authorization, sent to an incorrect address, or returned to the address shown on a shipping label without instructions from us. Unauthorized or misdirected returns may not be recoverable or eligible for a refund.

For your protection, use a trackable shipping service and retain the shipping receipt until the return and any related refund have been completed.