Cancellations

CANCELLATION REQUESTS

If you need to cancel an order, contact Break 2 as soon as possible and include your order number. We will make every reasonable effort to stop the order, but submitting a cancellation request does not guarantee that the order can be canceled.

PRINTFUL MERCHANDISE

Most Break 2 merchandise is made to order by Printful. A merchandise item may be canceled for a full refund only if Printful has not started fulfillment.

Once an item enters production, it cannot be canceled, changed, or refunded because it is being made specifically for your order. Production may begin shortly after checkout, so please verify the product, size, color, quantity, and shipping address before submitting your order.

PHYSICAL MUSIC RELEASES

CDs, vinyl records, and other physical music releases may be canceled for a full refund if Break 2 receives and processes the request before the order has been packed or shipped. Once packing or shipping begins, cancellation is no longer available.

MIXED ORDERS

If an order contains both Printful merchandise and physical music releases, we may be able to cancel only the portion that has not entered production, packing, or shipping. Any eligible refund will apply only to the successfully canceled items and their associated shipping charges.

REFUNDS FOR CANCELED ORDERS

When cancellation is confirmed, the refund will be issued to the original payment method. Processing times vary by bank or payment provider. An order is not considered canceled until Break 2 sends confirmation that the cancellation was successful.

Orders that can no longer be canceled may still qualify for assistance if an item arrives damaged, defective, misprinted, or incorrect. Those situations are covered by our return and refund policy.