Refunds

WHEN REFUNDS ARE AVAILABLE

A refund may be approved when:

An eligible order is successfully canceled before production, packing, or shipping begins.

An item arrives damaged, defective, misprinted, or different from what was ordered.

A shipment is confirmed lost in transit.

An unopened physical music release is returned in accordance with our return policy.

All refund requests are reviewed before approval. Break 2 may require an order number, photographs, packaging images, tracking information, or other details needed to verify the claim.

PRINTFUL MERCHANDISE

Because Printful merchandise is made to order, refunds are not available for buyer’s remorse, ordering the wrong size or color, or changing your mind after production begins.

If merchandise arrives damaged, defective, misprinted, or incorrect, contact Break 2 within 30 days of delivery. Once the claim is verified, Break 2 may issue a refund or provide a replacement at no additional cost.

PHYSICAL MUSIC RELEASES

Unopened CDs, vinyl records, and other physical music releases may qualify for a refund when returned within 30 days of delivery in their original, unused condition and packaging.

Opened physical media is not refundable unless it is defective. Return shipping and original shipping charges are not refundable when a return results from buyer preference or a change of mind.

SHIPPING CHARGES

Original shipping charges are refundable only when the entire order is canceled before fulfillment or when the refund results from a Break 2, Printful, or fulfillment error. Additional shipping costs caused by an incorrect or incomplete customer-provided address are not refundable.

HOW REFUNDS ARE ISSUED

Approved refunds are issued to the original payment method. Break 2 does not provide cash refunds, store credits in place of a refund without your agreement, or refunds to a different payment method.

After a refund is issued, your bank or payment provider may require additional business days to post the credit to your account. Break 2 cannot control financial-institution processing times.

PARTIAL REFUNDS

For mixed or multi-item orders, a refund may apply only to the canceled, returned, damaged, defective, missing, or incorrect item. Items that were properly produced and delivered remain chargeable.

A refund is not final until Break 2 confirms that it has been approved and issued. This policy does not limit any rights available under applicable law.